Terms & Conditions
Our policy lasts 14 days. If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It is the client's responsibility to ship the items back to Ca' di Pesa, at their own expense.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a reverse charge will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Via San Martino in Cecione 12 Greve in Chianti Firenze IT 50022.
To return your product, you should mail it to: Via San Martino in Cecione 12, 50022 Panzano in Chianti (Fi) ITALY
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We strongly recommend using a traceable shipping service or purchasing shipping insurance.
Delivery times will vary from 5 to 7 working days from the fulfillment date.
Shipping rates are inclusive of VAT at 22%
Delivery times will vary from 7 to 10 working days from the fulfillment date.
Customs expenses are included in the tariff.
Customs duties may be due, and are the responsibility of the consignee.
Shipping is priced in multiples of 0.75cl bottles; this means that the cost will be the same when shipping 1 or 3 bottles; 4 or 6 bottles; or when shipping 7 to 12 bottles; and so on.
1-3 Euros 58
4-6 Euros 68.50
7-12 Euros 105
13-18 Euros 173.50
19-24 Euros 210
1-3 Euros 31.50
4-6 Euros 42
7-12 Euros 56.50
13-18 Euros 80
19-24 Euros 87.50
Hong Kong; Australia; Singapore; South Africa; China; Japan
1-6 Euros 105
7-12 Euros 130
13-18 Euros 225
19-24 Euros 250
25-30 Euros 300
Austria, Belgium, France, Denmark, Germany, Luxembourg, Netherlands
1-3 Euros 26.50
4-6 Euros 37
7-12 Euros 42
13-18 Euros 57
19-24 Euros 66
Norway, Switzerland, Finland, Portugal, Sweden
1-3 Euros 44.50
4-6 Euros 56
7-12 Euros 75
13-18 Euros 96
19-24 Euros 123